FAQs – Offbeat Party Rental

Booking and Payment
- How do I book a rental?
  - When you book with us, a single deposit is required to secure your date. The deposit includes two components: Booking Deposit: this portion confirms your event and can be non-refundable or applied to the total (please refer to the cancellation policy). Damage Hold: this will range from $25-$100, depending on the rental – for equipment damaged protection. After your event, we will inspect the equipment and confirm everything is in good condition, then refund the damage hold.
  - What payment methods do you accept?
    - We accept credit/debit cards (additional 4% charge), Zelle, Apple Pay, Venmo, and cash. Full payment is due the Monday before your event.
  - Can I reschedule my booking?
    - Yes, you can reschedule up to 10 days before the event without penalty, subject to availability. Rescheduling within 9 days may incur a fee.
  - Full Payment?
    - The remaining balance is due the Monday before the event. If full payment is not received by this date, the booking may be canceled, and the deposit will be forfeited.
Cancellation and Refunds
- What is your cancellation policy?
  - Cancellations more than 14 days before the event (tents must be canceled 6 weeks prior to your event), will receive a full refund. Cancellations 7-14 days before the event will receive a 50% refund, minus the deposit. No refund is issued for cancellations within 7 days of the event.
- What if the weather is bad on the day of my event?
  - You can reschedule due to severe weather without penalty, subject to availability. If the event is canceled due to weather, we will work with you to find a suitable solution. No refund will be issued on any weather rescheduled events.
Rental Items and Services
- What types of events do you cater to?
  - We cater to all types of events, including birthday parties, corporate events, weddings, and more. If you have a specific event in mind, feel free to contact us!
- How long is the rental period?
  - Our standard rental period is for the duration of your event. If you need the equipment for an extended period, please let us know in advance.
- Do you provide setup and teardown services?
  - Yes, our team will handle the setup and teardown of certain rental items to ensure everything is safe and ready for your event.
Equipment and Safety
- Are your inflatables and equipment safe?
  - Absolutely! All our equipment is regularly inspected, cleaned, and maintained to ensure safety and quality.
- Do you have insurance?
  - Yes, Offbeat Party Rental is fully insured to provide peace of mind for our clients.
- Do I need to provide power for the equipment?
  - Yes, you need to provide access to a standard power outlet. If power is not available at your event location, we can provide a generator for an additional fee.
Additional Information
- Can I see the rental items before booking?
  - No, a rental inspection is not permitted at this time for liability reasons. However, we will arrive in a timely manner for proper inspection prior to your event.
- What if I need to contact you on the day of the event?
  - We provide a contact number for day-of-event emergencies or last-minute changes. Our team will be available to assist you promptly. Note last minute changes can be subject to an additional fee.
- Do you offer delivery services?
  - Yes, we provide delivery services at an additional cost, which depends on the event location. Until we establish a brick-and-mortar location, we aim to make deliveries convenient and affordable for our customers. Services does not include the assembly and disassembly of certain items, please refer to your specific contract.