{"id":239,"date":"2024-07-26T07:12:37","date_gmt":"2024-07-26T07:12:37","guid":{"rendered":"https:\/\/www.offbeatpartyrental.com\/?page_id=239"},"modified":"2025-04-12T17:06:01","modified_gmt":"2025-04-12T17:06:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/offbeatpartyrental.com\/?page_id=239","title":{"rendered":"FAQs"},"content":{"rendered":"
\"\"<\/figure>
  1. Booking and Payment<\/strong>
    • How do I book a rental?<\/strong>
      • When you book with us, a single deposit is required to secure your date. The deposit includes two components: Booking Deposit: <\/strong>this portion confirms your event and can be non-refundable or applied to the total (please refer to the cancellation policy). Damage Hold:<\/strong> this will range from $25-$100, depending on the rental – for equipment damaged protection. After your event, we will inspect the equipment and confirm everything is in good condition, then refund the damage hold.<\/li>\n\n
      • What payment methods do you accept?<\/strong>
        • We accept credit\/debit cards (additional 4% charge), Zelle, Apple Pay, Venmo, and cash. Full payment is due the Monday before your event.<\/li><\/ul><\/li>\n\n
        • Can I reschedule my booking?<\/strong>
          • Yes, you can reschedule up to 10 days before the event without penalty, subject to availability. Rescheduling within 9 days may incur a fee.<\/li><\/ul><\/li>\n\n
          • Full Payment<\/strong>?
            • The remaining balance is due the Monday before the event. If full payment is not received by this date, the booking may be canceled, and the deposit will be forfeited.<\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li>\n\n
            • Cancellation and Refunds<\/strong>
              • What is your cancellation policy?<\/strong>
                • Cancellations more than 14 days before the event (tents must be canceled 6 weeks prior to your event), will receive a full refund. Cancellations 7-14 days before the event will receive a 50% refund, minus the deposit. No refund is issued for cancellations within 7 days of the event.<\/li><\/ul><\/li>\n\n
                • What if the weather is bad on the day of my event?<\/strong>
                  • You can reschedule due to severe weather without penalty, subject to availability. If the event is canceled due to weather, we will work with you to find a suitable solution. No refund will be issued on any weather rescheduled events. <\/li><\/ul><\/li><\/ul><\/li>\n\n
                  • Rental Items and Services<\/strong>
                    • What types of events do you cater to?<\/strong>
                      • We cater to all types of events, including birthday parties, corporate events, weddings, and more. If you have a specific event in mind, feel free to contact us!<\/li><\/ul><\/li>\n\n
                      • How long is the rental period?<\/strong>
                        • Our standard rental period is for the duration of your event. If you need the equipment for an extended period, please let us know in advance.<\/li><\/ul><\/li>\n\n
                        • Do you provide setup and teardown services?<\/strong>
                          • Yes, our team will handle the setup and teardown of certain rental items to ensure everything is safe and ready for your event.<\/li><\/ul><\/li><\/ul><\/li>\n\n
                          • Equipment and Safety<\/strong>
                            • Are your inflatables and equipment safe?<\/strong>
                              • Absolutely! All our equipment is regularly inspected, cleaned, and maintained to ensure safety and quality.<\/li><\/ul><\/li>\n\n
                              • Do you have insurance?<\/strong>
                                • Yes, Offbeat Party Rental is fully insured to provide peace of mind for our clients.<\/li><\/ul><\/li>\n\n
                                • Do I need to provide power for the equipment?<\/strong>
                                  • Yes, you need to provide access to a standard power outlet. If power is not available at your event location, we can provide a generator for an additional fee.<\/li><\/ul><\/li><\/ul><\/li>\n\n
                                  • Additional Information<\/strong>
                                    • Can I see the rental items before booking?<\/strong>
                                      • No, a rental inspection is not permitted at this time for liability reasons. However, we will arrive in a timely manner for proper inspection prior to your event. <\/li><\/ul><\/li>\n\n
                                      • What if I need to contact you on the day of the event?<\/strong>
                                        • We provide a contact number for day-of-event emergencies or last-minute changes. Our team will be available to assist you promptly. Note last minute changes can be subject to an additional fee. <\/li><\/ul><\/li>\n\n
                                        • Do you offer delivery services?<\/strong>
                                          • Yes, we provide delivery services at an additional cost, which depends on the event location. Until we establish a brick-and-mortar location, we aim to make deliveries convenient and affordable for our customers. Services does not include the assembly and disassembly of certain items, please refer to your specific contract. <\/li><\/ul><\/li><\/ul><\/li><\/ol>

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